Shipping policy

Shipping Policy 

At Rise, we're dedicated to providing a seamless shopping experience for our customers, including efficient and reliable shipping services. Please review the following policy regarding shipping details:

  1. Shipping Carrier: Rise exclusively uses Australia Post (AusPost) as our primary shipping carrier for all orders, ensuring reliable and trackable delivery services.

  2. Domestic Shipping (Australia):

    • We offer shipping services across Australia.
    • Standard shipping within Australia typically takes [5-10] business days for delivery.

  3. International Shipping:

    • Rise extends our services internationally to New Zealand, the United States, and the United Kingdom.
    • International shipping times vary depending on the destination and shipping method selected during checkout.
    • Customers are responsible for any customs duties or taxes imposed by their respective countries upon delivery.

  4. Shipping Rates:

    • Shipping rates are calculated based on the destination, package weight, and selected shipping method.
    • Customers can view the shipping costs at checkout before finalizing their order.

  5. Order Processing Time:

    • Orders are typically processed and shipped within 1-2 business days of the order placement unless it has been said otherwise, excluding weekends and public holidays.
    • Customers will receive a confirmation email with tracking information once their order has been dispatched.

  6. Tracking Orders:

    • Once your order has been shipped, you will receive a tracking number via email to monitor the delivery status of your package.
    • You can track your order directly through the Australia Post website or by using the tracking link provided in the confirmation email.

  7. Shipping Address:

    • Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery issues.
    • Rise is not responsible for orders shipped to incorrect addresses provided by the customer.

  8. Shipping Delays:

    • While we strive to deliver your order promptly, please note that shipping delays may occur due to unforeseen circumstances such as inclement weather or carrier disruptions.
    • Rise will make every effort to keep customers informed of any significant delays affecting their orders.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at RiseBrandSup24@gmail.com .We're here to assist you and ensure your shopping experience with Rise is nothing short of exceptional.

Thank you for choosing Rise for your fashion needs!

Rise Brand Co Management